We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. An indication of the type of information we will collect about you includes: your name, address, contact phone number(s), email address, credit/debit card details. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

Fine Smells do not disclose buyer's information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.

If you have any questions/comments about privacy, you should email us.

What do I do if I can't remember my password?

Click the My Account button on the top navigation bar. Enter your email address (the one you used to register) into the forgotten password box. We will reset your password and email it to you.

Do you sell Testers?

No we do not have any testers.

Is your site secure?

Yes, we take security very seriously, and make shopping online as safe as in any shop. Your browser will go into secure mode as soon as you click to go into the 'checkout' or to 'login' ? so before you enter any personal or payment details. You can check that you are shopping in a secure environment by looking for either a locked padlock icon, or an image of a key in the grey bar at the bottom of your browser screen.

Please note that when purchasing online using our secure server, our encryption software ensures that no-one other than yourself sees your credit/debit card details. No personal or transaction details are stored on our server.

How can I track my order?

Yes you can track your order by logging into your account and click on view orders.

Can I send my order to a different address to my billing address?

Yes you may, you will find this option available on the order form, once your transaction has been authorised. If you are sending outside UK, Worldwide delivery charges apply. We do have the option to send a message with your order if it is being sent as a gift. This optional facility is also displayed on the secure order form and is free of charge

LINKS TO OTHER WEBSITES

Links to third party websites on this Website may be provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

Complaints

We will acknowledge complaints within 3 working days of receipt. We will endeavour to resolve any complaint within a period of 30 days.

We have taken every care in the preparation of the content of this Web site, however we cannot guarantee uninterrupted and totally reliable access to this Web site, and so therefore can not guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Fine Smells disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this Web site and will accept no liability for any loss or damage arising as a result of problems with access. Fine Smells shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this Web site.

Statutory Rights

These Terms and Conditions do not affect your statutory rights as a consumer.

Jurisdiction

Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.

We reserve the right to change our website conditions at any time.